The Future of Digital Food Safety Management with Eric Moore

Episode Summary

In this episode of Trustwell’s Food Tech Talk podcast, Lydia Adams speaks with Eric Moore — Global Director of Food Safety & Industry Outreach at Testo Solutions — about the evolution of digital food safety management systems. Eric’s unexpected journey into food safety began in the early 2000s when he transitioned from hospitality management to becoming a designated food safety professional at the Pennsylvania Convention Center.

Lydia and Eric discuss the significant changes in food safety technology over the past two decades, particularly the decreasing costs of digital tools and the increasing sophistication of software functionality  — and how these advancements have made technology more accessible and practical for businesses of all sizes. They explore the importance of realizing return on investment in digital food safety systems, and Eric shares his take on how automated monitoring can free up staff time for more valuable activities. Specifically, the two discuss the concept of “exception-based management,” where systems only alert staff to actual problems, avoiding alarm fatigue and improving response efficiency.

They’ll focus on Internet of Things (IoT) implementation challenges, including IT security considerations and the importance of choosing the right communication protocols. Eric provides practical advice for organizations looking to upgrade their food safety systems, emphasizing the need for clear end goals and realistic implementation timeframes.

Want to hear more from Eric? Join him at the upcoming Conference for Food Protection in March 2025, where food industry pros can participate in shaping food safety regulations.